Scaling a Coaching Culture with Stephanie Benavidez

Joining me this week is Stephanie Benavidez.

Stephanie is the Head of Sales Enablement at Loadsmart. She is an enabler of sales, a process junkie, a community connector, and an L&D advocate.

Of the things that really struck me about this conversation was the passion. You could literally see it in her eyes when she talked about the coaching culture that she’s building at Loadsmart.

She has a team of five enablers, and they have 400 people in their salesforce. One of her challenges going forward is being able to scale the incredible coaching culture that they’ve built there.

Listen in to learn how she started that coaching culture and the creative ways she’s thinking about scaling it.

Some of the other things that you’ll learn in this episode are:

  • The top challenges Stephanie faces in her enablement her role and how she’s overcoming them.
  • Why it’s important to slow down in order to speed up.
  • How to make training more fun, sticky, on demand, and just-in-time.
  • How the fundamental aspect of learning culture is about having a safe environment where people can be authentic and vulnerable.
  • How Stephanie and her team deal with the volume of requests that come into the enablement office; I think you’ll really enjoy some of the creative ways they approach this.

This was a ton of fun to record, and I know you’re going to love it, too.

So please sit back, relax, and enjoy my episode with Stephanie Benavidez.

Full Episode

Guest Links

Show Notes

  • Stephanie’s top priorities and challenges as an enabler. (00:03:06-00:06:18)
  • It’s crucial to slow down in order to speed up. (00:06:19-00:07:35)
  • The importance of consistency and microlearning. (00:07:36-00:11:00)
  • All about motivation and making training sticky. (00:11:01-00:15:14)
  • Creating a culture of learning. (00:15:15-00:17:34)
  • The fundamental aspect of learning culture: creating a safe space. (00:18:13-00:20:13)
  • The coaching role, coaching culture, and how Loadsmart benefits from them. (00:20:14-00:30:20)
  • Creative approaches for how Stephanie and her team deal with the volume of requests. (00:30:21-00:38:23)
  • What is she learning about now? (00:38:24-00:40:36)
  • Why does Stephanie do what she does? (00:40:37-00:41:30)
  • Stephanie’s final message to our listeners. (00:41:31-00:42:13)

Selected Links from the Episode


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~ This episode is brought to you by The Learning Culture Experience~

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