Communication is the Key that Unlocks Learning Cultures

Learning cultures don’t succeed because a number of individuals in siloes become more skilled. Learning cultures succeed because they’re set up for teams to rely on one another to learn and help one another grow. Stellar learning teams help, teach, and learn in tandem with each other. Effective communication is vital to successfully fostering a …

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UPS – Masters of Social Capital

The United Parcel Service (UPS) hires people who fit its culture, full stop. Tall order for a company that employs 500K+ UPSers in over 220 countries. Customer-first, people-led, hard-working, cooperative, and committed employees comprise its workforce. Hiring managers are entirely willing to sacrifice experience in favor of shared values. There was once even a historic …

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5 Reasons Why Peer-to-Peer Learning Cultures Work

Peer-to-peer learning is a powerful tool for companies striving to turn their own work environments into Learning Cultures. Sure, traditional top-down training checks boxes; it makes it seem like widespread learning has occurred when in reality, it’s ineffective. Your people have the answers within them already, and by encouraging them to help each other learn, …

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Emotional Education

Emotional Education

Storytime, ft. Ada, 6 Earlier this year, my 6-year-old daughter, Ada, had Career Day at school, and they were instructed to dress up as their dream job. I was really interested in what she would choose, for two reasons: First, selfishly, I needed to know how much crafting I would have to do on this …

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The Death of “Training” and the Rise of Cohort-Based Learning

An expressive oil painting of a computer with a screen full of faces on a Zoom call

I’ve worked with 22 Fortune 500 companies in my career. As partners to these companies, we have one clear goal: to help their people reach their full potential. I’ve seen passionate clients who pour their souls into transforming people. They strategize like CEOs and design learning experiences like the Old Masters. I’ve also seen tired, …

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3 Unorthodox Methods to Learn in the Flow of Work

Continuous learning plays a fundamental part in the long-lasting success of the world’s most influential companies. Take Amazon, Apple, or Pixar for example. These companies are learning machines — their cultures are built on a foundation of learning. Learning is what helps employees reach their full potential; it’s what keeps them motivated, engaged, and inspired …

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8 Ways to Prevent a Fear-Based Work Culture

No one works their best when they’re afraid. A mountaineer won’t climb well with fear in his heart. An author won’t write a masterpiece if she’s afraid of how her audience might receive it. Employees won’t be superstars for their company if they’re scared of failing. Employees in fear-based cultures are too busy extinguishing fires, …

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Creating a Culture of Innovation at Amazon

Amazon. It’s doubtful that you’d be here (on the internet) and not know of Amazon. You probably have an opinion about what it’s like to work there. You’re also probably a patron, and you’ve probably wondered how, despite all the controversy and negative attention Amazon draws, every appendage of Amazon’s business works, and works incredibly …

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Keeping Learning Teams Motivated: 10 Tips for Continuous Success

White sign on wood table reads "YOU GOT THIS"

Motivation is a prerequisite to learning. It’s crucial at the beginning of learners’ journeys and remains important throughout the pursuit of mastery of any skill. Motivation is a renewable but impermanent resource. What happens when it starts to fade? When Motivation Fades Learners who encounter progress plateaus or spend long stretches of time pursuing new …

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