Learning and Development

What if we don’t train them... and they stay?

In my last blog post, I introduced the ideas of Peter Drucker, that I came across in a compilation of his work. One of the entries addressed his insight into knowledge workers as mobile assets. I share my thoughts in this short video.…
Continuous Learning
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The most valuable asset of a 21st-century institution

I have this book of excerpts from the renowned management consultant, educator, and author, Peter Drucker, that I picked up from one of those community libraries. I love the serendipity of book swaps. As I was paging through this…
Sound and Motion

Sound and Motion

In this final post on my DevLearn presentation in Las Vegas, I’m going to explore what Herbert Zettl refers to as the 4th and 5th dimensions of film-making - motion and sound. The 4th dimension of motion can best be applied to transitions…
Video training

Convey Information About Characters Without Extra Dialogue

In this follow-up post on my DevLearn presentation in Las Vegas, I want to dig into how to use depth and volume to manipulate point of view (POV) and angles to convey new information about characters. I’m going to use two narrated clips…
filming camera

Emotion and Meaning in Video Learning

Late last year I delivered a presentation at DevLearn in Las Vegas. My topic was how to apply film school techniques to live-action video learning. We had an amazing discussion in the room, leaving me with two takeaways - (1) 60 minutes is not…

4 Tips For Developing a Training Strategy For Your Software

This week we explore common obstacles you will face when designing a learning strategy for software training and provides some tips for developing your own strategy.

Your Software Is Virtual, Your Training Should Be Too

Participating in classroom sessions, reading dense instruction manuals, or watching webinars requires a lot of your employees’ and your customers time. It can take months to complete training. After all this, customers are unlikely to retain most of the new information they hear during training. So what do you do?

Why is User Training Important?

Foregoing the opportunity to show new users how to navigate your platform effectively during onboarding not only lowers your chances of retaining them, but it also weakens customer loyalty in the long run. To avoid churn, low retention rates, and general confusion about what you offer as a business, here are some user onboarding best practices.

2020 Skills: Cross-Cultural Competency

This week we explore what cross-cultural competency is and how successful employees within diverse teams need to be able to identify and communicate points of connection (shared goals, priorities, values) that transcend their differences and enable them to build relationships to work together effectively.

2020 Skills: Novel and Adaptive Thinking

In this post we explore what adaptive thinking is and what someone needs to do to become better at responding to new challenges they haven't faced before. How can people learn to respond better to new situations? In your training design, provide plenty of opportunities for your employees or customers to be exposed to new situations that challenge them to adapt.