Stop Measuring Training ROI with Ajay Pangarkar

Stop Measuring Training ROI with Ajay Pangarkar

Joining me this week is Ajay Pangarkar.

Ajay is an award-winning Performance and Cost Strategist as well as an author of three books focused on combining his expertises: Finance and Accounting, as well as training in the workplace. Their most recent book, The Trainer’s Balanced Scorecard is a jumping-off point for much of our conversation about measuring training ROI.

Ajay is a Professor at the Sprott School of Business and has authored and published multiple courses on LinkedIn Learning as well as elearningindustry.com on these very topics, so it was a real privilege to pick his brain about some of them.

In this conversation, you’ll learn:

  • Why stakeholders don’t care about learning – they care about doing.
  • What businesses actually measure and why “ROI on training” doesn’t make sense to them.
  • How Ajay’s experience working with Apple’s customer support team in 2005 furthered his understanding of shared vision and continuous learning.
  • How targeted learning interventions in real time are the keys to unlocking the return on your efforts as an enabler of people in your organization.

I know you’ll get a lot of value out of this conversation; I definitely did.

So please sit back and enjoy my conversation with Ajay Pangarkar.

Full Episode

Guest Links

Show Notes

  • Should people measure the ROI of training? (00:03:21-00:06:26)
  • Why training is not seen as an investment. (00:06:27-00:11:45)
  • What the business actually measures and why ROI on training doesn’t make sense to them. (00:11:46-00:19:00)
  • Ajay’s thoughts on technology and e-learning. (00:19:01-00:20:38)
  • The correlation of training initiatives, learning programs, and outcomes. Practical examples of shared vision, vulnerability, continuous learning as Ajay explores his experience when he worked with Apple. (00:20:39-00:36:27)
  • How targeted learning interventions in real time are the keys to unlocking the return on your efforts as an enabler of people in your organizations. (00:37:05-00:43:36)
  • Ajay shares his thoughts on how people should measure. (00:43:37-00:47:50)
  • What’s coming up for Ajay and where you can learn more about what he does. (00:47:51-00:50:06)

Selected Links from the Episode

👉 Continue the conversation with me on Twitter and LinkedIn.

~ This episode is brought to you by The Learning Culture Experience~

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