We’re thrilled to dive deep into the worlds of leadership, empathy, and career transitions with our esteemed guests, Jenn Brush and Callan Swaim.
Jenn shares her journey from film major to Learning and Development professional, discussing the importance of humor and stability in leadership, especially during board transitions.
Callan, balancing perfectionism and adaptability, offers a fresh perspective on transforming functional leaders into enterprise thinkers, promoting empathy through initiatives like USAA’s impactful onboarding programs.
We’ll explore their shared experiences in travel and hospitality, emphasizing the significance of understanding diverse customer needs and creating memorable guest experiences. The episode also touches upon the challenging effects of COVID-19 on organizations, highlighting innovative strategies and cultural awareness crucial for navigating these unprecedented times. With references to influential works such as “The Power of Moments” by the Heath Brothers, and Erin Meyer’s “Culture Map,” our discussion promises to inspire and inform.
Join us as we uncover the power of human-centered leadership, the importance of showing rather than telling, and the delicate balance of maintaining community and collaboration in professional development.
Full Episode
Guest Links
Show Notes
- [00:00 — 03:51] Pandemic impacted; rebuilding year; positive innovation.
- [03:52 — 08:35] Adapting to virtual; reevaluating engagement strategies.
- [08:36 — 11:06] Covid’s impact: Lost leaders, decreased engagement, membership.
- [11:07 — 16:03] Community connects experts; supports learning development businesses.
- [16:04 — 17:41] Transitioned from supply chain to sales leadership.
- [17:42 — 22:30] Creating memorable travel experiences for Expedia users.
- [22:31 — 23:33] Developing leader personas is complex and niche-specific.
- [23:34 — 27:05] Developing leaders focusing on empathy and inclusivity.
- [27:06 — 30:36] Scenario-based training for accessible travel experiences.
- [30:37 — 36:36] Creating transformative moments for self-discovery in leaders.
- [36:37 — 38:51] Group must agree to press button together.
- [38:52 — 41:49] Take time, focus, share, connect as group.
- [41:50 —45:45] Virtual interactions preferred; learners often prefer off-camera.
- [45:46 — 49:09] Cultural awareness and inclusivity in leadership development.
- [49:10 — 53:08] No one knows during volatile, changing times.
- [53:09 — 56:38] Enhancing leadership transitions for smoother onboarding experiences.
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