Today, we’re thrilled to have Stefani Okamoto, a veteran in Global Learning and Development with over 23 years of experience at Microsoft, joining us. Stefani has made waves in transforming corporate cultures, particularly with her work under the “Model, Coach, Care” framework emphasizing inclusive leadership, empathy, and care.
In this episode, Stefani delves into her current role at ServiceNow, where she implements a growth strategy centered around “Grow Self, Grow Team, and Grow Business.” She talks about the critical role of managers, the importance of self-awareness, and fostering a collaborative, trust-based environment aligned with company goals.
We’ll explore her journey battling Imposter Syndrome, her advocacy for intellectual humility, and her mantra, “Don’t let anybody dull your sparkle.” Additionally, we’ll discuss how humor and psychological safety contribute to a positive and creative work culture.
Whether you’re a leader striving to enhance your team’s performance or someone seeking personal growth, Stefani’s insights will leave you inspired.
Full Episode
Show Notes
- [00:00 – 05:56] Stefani enhances leadership from Microsoft to ServiceNow.
- [05:57 – 09:10] Embracing learn-it-all culture enhances outcomes.
- [09:11 – 10:36] How Model, Coach, Care transformed Microsoft’s managerial approach.
- [10:37 – 16:12] Trust and success stem from genuine care.
- [16:13 – 21:09] Continuous evaluation and adaptation of management strategies.
- [21:10 – 23:01] Lead with empathy; avoid fear-based management.
- [23:02 – 27:38] Empowered teams thrive in supportive, trusting environments.
- [27:39 – 30:56] Grow self, team, and business for cultural success.
- [30:57 – 32:58] Managerial role clarity, recognition, and expectation issues.
- [32:59 – 38:04] Integrate accountability and recognition into management processes.
- [38:05 – 40:01] Manager forums foster holistic, role-specific development.
- [40:02 – 43:7] Team collaboration focuses on skill-based manager training.
- [43:48 – 46:33] Embedded manager goal system for accountability and measurement.
- [46:34 – 49:22] Overcoming Imposter Syndrome and confidently expressing opinions.
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