Most companies take their best sellers and promote them into management, expecting them to magically know how to coach a team.
It rarely works that way. Gail Behun, who leads frontline manager enablement at Zoom across 300 managers globally, learned that lesson firsthand when she made the leap from seller to manager and realized she had no template for what good looked like.
In this conversation, Gail breaks down how she builds manager capability without overwhelming people who are already stretched thin, why the best enablement comes from managers themselves rather than top-down programs, and how she uses AI, including a custom “Gail Voice” bot, to scale her impact and communicate in a way that actually lands with CROs.
If you’ve ever wondered how to make enablement stick beyond the training session, this one’s for you.
Full Episode
Guest Links
Show Notes
- [00:00 – 03:06] The Importance of Frontline Managers in Coaching
- [03:07 – 06:00] Mindset Shifts for Effective Management
- [06:01 – 09:04] Building Better Manager Pathways
- [09:05 – 11:55] Creating Targeted Enablement Programs
- [11:56 – 14:49] The Power of Peer Learning
- [14:50 – 18:03] Best Practices for Manager Enablement
- [18:04 – 20:57] Communicating with CROs: The Language of Enablement
- [20:58 – 24:03] Leveraging AI for Enhanced Productivity
- [24:04 – 30:00] Lessons Learned from Mistakes
- [30:01 – 38:30] Advice for New Leaders
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