Pro Tips for Learning Leaders (LCC 02 – E 05)

LCC 2 - Pro Tips for Learning Leaders

In this highlight from the round table discussion, the learning leaders discuss pro tips for learning leaders.

Transcript to Follow Along

Andrew Barry

If we can spend the last 10 minutes go around kind of quickly, and everyone to share, I’d love to know, like one thing, just really cool that you’ve seen working in your organization. You know, in the last whatever is something that is helpful. Awesome, thanks, Alec. A helpful and yeah, just like some like useful thing that made a meaningful impact in kind of this the spirit of sharing good ideas for people to live with.

Alec Miller

I’ll go first because I think I was thinking of saying something in response to Celine, because she brought up accountability. And it’s a big thing I think about that, I think could be like a little pro tip, you know, a little something to leave you guys with. So we’ve been doing virtual, everything’s virtual, right? So how do I get these people to stay engaged the whole time and know that there is some accountability, it’s not just some guy on the other side, and they can shut off their video and go silent for the next four hours and hope for the best that I don’t call on them. What I’ve been doing is, I’ve been starting my trainings with a Kahoot. So this is like website that you could build out these quizzes and stuff. And my company paid for it, it was actually rather inexpensive for a full year was like $700 for like, the highest level thing. And I start off with a Kahoot, where I gauge their knowledge on the subject. And then I also throw in fun questions like, well, what’s the show that you watch recently that we should all watch, you know, open wordcloud thing, then I tell them stay logged in, keep that on your phone or your tablet or whatever? Because we’re going to come back to that. And then I don’t come back to it frequently. But at the end of this session, I say, All right, let’s go in there again, they really they don’t have to stay in that. But I want them to know that, Hey, leave that there. Don’t close it out. We’ll come back to it. I also tried to do, I do breaks every hour, I teach a lot of long classes several hours, every hour, I do a five minute break, I put up a countdown timer, I say here’s five minutes be back in five minutes. And every time I come back and I say All right, everybody raise your virtual hands. I have to see that your back, you know? And yes, there are people that don’t we use teams. So there’s a little virtual hands, not everybody raise their hand, I get it, I know that there’s going to be people that drop off. But what I say you really I want you to put your hand up. Sometimes people like they will do that. And they’ll really, I feel like they know, okay, he is there’s some accountability here. He’s asking questions, he’s making us do something, there’s an activity that he gets to see who’s answered through Kahoot, stuff like that. And it provides a little bit of accountability, even though we’re all virtual. That’s been helpful for me. So that’s my

Andrew Barry

Awesome. Social presence. Yeah.

Marsha Parker

So do you require people to be on a camera? And then, you know, when they end this session?

Alec Miller

Yeah, go ahead.

Marsha Parker

No. So I mean, that’s kind of the paradox here is, you know, people are kind of zoomed out, um, you know, the zoom fatigue? And how do you keep them engaged and motivated when you got an all of this meetings and everything else bombarding? You’re trying to multitask, and you’re trying to do so many other different things. It’s like, the attention span can only do it, you know, cognitive overload starts to get in. And then, I mean, you just got so many different competing priorities right now.

Alec Miller

I will tell you another thing I do, Marsha, I am very, very into the idea that multitasking doesn’t exist that we

Alec Miller

the myth of multitasking. So I will start sessions off by showing I have open only this presentation and my Chrome browser, and the Chrome browser has tabs, and I show them like, this is what I’m doing for the next four hours. outlook is closed. You need to close it to your unavailable. training class.

Marsha Parker

Something caught my attention. I’m so easily distracted and alert, and I’m like, that’s what got my attention. I’m like, Oh, no, you know?

Alec Miller

Yep. That’s why I tell them you have to turn those things off. Because Yeah, Outlook, or Skype or whatever. Yeah. You’re not answering those people were doing

Marsha Parker

Yes. Yes. That’s so true Andrew model the behaviour you want to see that is so true. Yeah. Yeah.

Andrew Barry

Yeah. Alec sounds like a great example of that.

Alec Miller

I try. And as far as the cameras, Marsha, I tell everybody, I try to get on turn a camera on the beginning, hey, let’s all get to know each other. Now I’m going to teach you I’m going to share a screen you might only have one screen will turn off cameras, you don’t need the extra distraction. But when it comes to the end, like where I’m doing quiz questions, or if we take a break, or we’re having a discussion, absolutely. I say hey, turn your camera back on. By the way, we all haven’t combed our hair today. It’s okay, whatever. And if they don’t, that’s okay. I know people have good days and bad days, and I’m not force on anybody, but I do try to get them to do it just to build that connection a little bit.

Andrew Barry

That’s good stuff. Anybody else got a pro tip or something that’s worked well for them that they want to share?

Andy Spector

Really so shy? I guess I’ll go. I mean, I think the pro I think I brought brought up earlier around, I think a retrospective, some type of habitual practice. I think you do it. We We just finished our project on our team. And we did a couple of retros I think it was a great experience for people. There’s so any type of reflection practice smaller, doesn’t have to be huge. Yeah, I think is incredibly important.

Alec Miller

And actually, Andy, this is something I really intend to get better at. I love this idea. I’ve started to use these Cahoots, right, so I quiz people at the end, I can also self assign or just send out a link so they can complete it at any time. What I’d really like to do is like I train you on Monday, I send you a Kahoot. On Friday, go do this extra and see if you still remember everything then maybe another time A month later,

Andy Spector

space repetition, and you’re trying to incorporate some type of space repetition, right. Yeah.

Lisa O’Donnell

But I really like Indy the thought of and I don’t know if this is exactly how you guys are doing it. But just the thought of like making that a regular practice for people in ingrained in their culture that I personally have had this experience. Now let me take five minutes to reflect on the experience. I had not training not gone to train. But just I did this task. And it’s new for me. And I learned from it. Now let me reflect on that. I love that.

Andy Spector

Yeah, and when a couple of things, just a couple other thoughts to that too. Like you can even share that like you could go back to the community aspect you could share, like create a channel or something where you’re sharing that for folks. And then and then maybe at the next team meeting, you can kind of summarise sort of some of the key takeaways for photos. That’s one way and other ways you again, I don’t know if all of you have crowdsourcing platforms, is there, you know, sort of a challenge or something like that they can be bestowed upon that you could then put those ideas in a crowdsourcing platform that could lead to some type of solution. I don’t know. I mean, again, there’s so many ways in the human mind, and we’re so we can be so creative. It’s just it’s just enabling that creativity for folks. Yeah, that’s all.

Alec Miller

Yeah, I just saw this idea, Andy, which I’m totally gonna steal. All right. So what you said is that that’s a someone like me blog, write something. So that’s something like me blog, right? But how do I get the person to write that blog, people don’t want to write blogs. But you know, what teams has a not a closed captioning was called a transcription feature now, and it just rolled out so I could get on the call with somebody. Just tell me about it, and then it will transcribe it. And I’m like, Well, here’s your blog. We want to go post it. But that might be a good way to go.

Andy Spector

Yeah, actually, can I can I add, so I love improv. So we’re just gonna keep adding ideas here. Yeah. So a great a great practice, I think for any meeting is called, it’s kind of similar to your Kahoot idea, it’s called a check in question. So you ask, you know, get get to know somebody personally, right. And then you can use your whatever service to transcribe it, whether it’s otter or teams, or whatever, write a record, then you could just, again, take that information, right, and then post it somewhere where again, you’re not like your point, like you’re not writing, you’re just saying it out loud. And you can easily just transfer it over some technology and put us post on the community or teams or whatever.

Marsha Parker

You know, it’s interesting, because I, I’ve worked for small, medium, and large companies are the tools and technologies are very different. And What I miss is open using open source tools without having so bureaucratic layers to go through to get it right to the point of the need for the learner. And I really do miss that. Because when I worked in a call centre, and was leading the learning and development for there, I was like, Oh, yeah, I could do this on our phones and our mobile apps. Yeah, it’s like, I got to go through security, I got to get the firewall, I got to think about data protection and privacy. And I’m like, take it, why do we have to make so many different barriers just to use the technology? So when you Alex, when you’re talking about and you and Andy are talking about these tools, a Kahoot and everything else, and we use that and all of a sudden it got when the , shut that down? You can’t use an open source tool, shut that down. You can’t do this. And I’m like, dang, it takes out our ability to be just at the point of need, get feedback and evaluation. And and also do it in such a way that’s not intrusive to the learner. So and then when you add Europe in there, you got the gentleman, where’s counsel, you got all these bureaucratic layers going on? So I just sometimes I envy that because I’m just like, oh my god, you could put it out there, and you won’t have any problems or repercussions and stuff. So

Andy Spector

I feel your pain. I work again, my company, we do the same problems. But

Marsha Parker

yeah, it’s just, we’re trying to do better, you know, if not it being so bureaucratic. Um, and I think what our new CEO and some leadership changes will get better, you know, Bring on the CIO to because we had a lot of C suite changes happen at the time. It’ll get better. But I just missed those days. It just being able to just put something out there and just, you know, crowd sourced. Yes. Yes. And it’s not that expensive. And, you know, all those barriers.

Alec Miller

Yeah. No, seriously, like the Kahoot thing when I found that and I brought it to the, the HR, the senior manager, I was like, I don’t know, what will you give me money? He’s like, how $700 Yeah, go for it. We haven’t done like anything this year. So. And now it’s being used, by the way. So the CEO uses it for Team calls to engage them? Have they’ve done it for sales calls. So I took it as like, I just want to have this fun little like, why trivia event. Now I’m using it for learning and my CEOs taking it. It’s like, it’s cool. Yeah. So yeah, I feel I feel bad. We have less red tape, Marsha.

Andrew Barry

So I’m definitely seeing or hearing from everyone that that, you know, leadership buy in is a problem still, but it’s changing, right? Like you’re talking about these new leaders coming in, and they are prioritising learning and KPMG, spending billions for a centre for learning, all these great examples of that. So I think I think the opposite is positive. I think the future is positive in this business scope for people with these ideas that you guys have all shared to actually kind of take groups.

Lisa O’Donnell

Yeah, I fully agree. I think there’s so much opportunity for learning out there and then COVID has just to me enhanced it.

Andrew Barry

Yeah, definitely. Definitely. Well, I know we are out of time. As always, it feels like it just went by and we could have talked for another hour. But I want to thank you all for making the time to be here for kind of coming with so much to add in so much value to offer. We’ll keep doing more of these. We’ve got another one in November. We’ll probably take a break for the end of the year. And we’ll we’ll have a lot more next year. So yeah, look forward to seeing you all more. And if you want to have one on one chats always here, so don’t be a stranger.

Lisa O’Donnell

Thanks, guys. This was great.

Andrew Barry

Take care, buddy.

Alec Miller

Yes, good to meet y’all.

 

LCC 2 - Pro Tips for Learning Leaders

Let’s Work Together

If you’ve got a big vision that needs a big training effort, we’d love to talk. We work with companies and experts across industries. Any subject can be reimagined, so let’s talk.
Scroll to Top
Copy link