User Generated Content (LCC 01 – E 03)

User Generated Content
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Learning Culture Conversations (LCC) – Session 1 – Episode 3

We were proud to host five learning leaders in early August for the first Curious Lion Learning Culture Conversation. In this highlight from the round table discussion, the learning leaders discuss user generated content within an organization.

Transcript to Follow Along

Andrew Barry

I want to come back to one other point in that you guys a few of you touched on this point of almost user generated content, you identify some people within the organisation that have really good ideas or really showing expertise in a certain area. And we all as learning professionals face this challenge of like creating content, right? And if you could empower people to do that, and so it gives them the tools and the training to do that. And then a way to amplify that across the organisation. Is anybody exploring that anybody got any thoughts on that?

Stephen Rose

I do it right now and have been doing it. And that’s really how I built out new hire training was identifying those SMEs, doing videos to start because they were the ones teaching the class and then you take those videos in the workplace. For them to build out content within the LMS. And then even right now, those same subject matter experts are building their own content and videos in Udemy on new features, etc. And it’s really been helpful from a support services standpoint or client implementation standpoint, because those really are the subject matter experts. Yes, have to set up what the parameters are. And the framework so it’s easy for them just to fill in the blanks.

Andrew Barry

Any specific tools that you that they using to create screen recordings

Stephen Rose

I’m letting them do whatever they want. So I mean, there are a lot of them are just using. We all have Mac’s romac shop so they’re using the Mac video player. Some of them use their iOS phones. Some of them we just use zoom for the virtual meetings, record the zoom and then they give it to me and I just run everything through Camtasia and do the edits. That’s it. That’s really cool. And then we work with them, then I work with them intentionally on, hey, what practice exercises? Can we build with this? Right? If it’s a skill that we’re learning or a system that we’re learning? And then also what are the knowledge questions you need to retain are for retention. So that’s the extra stuff I work with him on from a scalability standpoint.

Andrew Barry

Yeah. And do they get like, recognised as subject matter experts within that domain, like a performance related things with that?

Stephen Rose

There’s not anything official that we put into place, but I’m looking, I’m working right now with our HR business partners, look at how we can do that looking at it from a career pathing standpoint and a rotational standpoint, so it’s not always permanent. Those people build skills and can be subject matter experts. How do we rotate them into a dotted line into lnd where they can contribute and be part of that be recognised on their own team for that subject. Matter of expertise, some cases I some cases and other. Somebody mentioned it before, I think Alec, you were looking for other ideas. Another idea that we have is certain teams where there’s constant change of information. They’ll have a weekly 30 minute training meeting. And it’s all about what do we do differently with procedures who’s a new client we’re supporting. Here’s new features coming with a particular feature release. So system release, so how do you actually do it? What expectations we have a client’s with troubleshooting? So it’s all it’s a weekly training ongoing, that either the managers facilitating, or one of the subject matter experts as assigned to that particular release.

Alec Miller

We do something similar with the Wednesday we call them with Wednesday internal training, where we’ve got a couple different products, and whoever’s developing those when we have a new release or new things they’ll end up leaving those Wednesday sessions. So kind of similar to what you’re talking about Steve?

Stephen Rose

Yep. Another best practice, we haven’t tried that Udemy uses, and they do it across the company. So you have to have company buy in to do this. But the C CEO of Udemy, implemented a Friday afternoon learning hour. So for one hour, the whole company anytime in the afternoon in their schedule, just blocks and learns. And then they have a Slack channel, a learning Slack channel that they all are typing in there. What did they learn about today? What was the course they took? What did they like? What do they didn’t like? So it’s just this ongoing dialogue? I don’t know if you can really do that and company outside of an LMS company or content management company.

Alec Miller

I think the thing with that is it goes back to the culture, right? Yeah. With our weekly the wits. That’s a session that everybody has on their calendar. Now. tend the 700 people in a company, I usually see between 100 and 300 people on there.

Alec Miller

Everybody is going to pertain to you every single session. But there are sessions that are important for everybody to attend, as like, oh, I’ll catch it on the recording. But it goes back to how do people treat learning? I love learning. I’m a trainer. Everybody else thinks of it as I’m not getting my widget made. Using this hour to make my widget my boss wants more widgets. And so that’s why oh, I even fear like the hour. Oh, you guys get an hour on Friday, put it on your calendar whenever you want. I would push back on that so hard. I’d be like, you get an hour on Friday. It’s 1030 to 1130. Eastern, that’s your time. Get on that Slack channel and like you gotta like really, I don’t know, accountability, I think becomes a big thing. I think a lot of people feel pressure as Americans. We’re always trying to outperform other people and ourselves. I don’t know. I think it’s a it’s a uniquely American thing. And I think that it’s sometimes hard to get that culture. I don’t know

 

User Generated Content
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