Our Services

How We Work

We’re in it for the long haul. We’re a business partner, not a content development shop. We work with your team at the highest levels to deliver strategic thought leadership, stellar learning experiences and extraordinary business value.

  • We engage with a limited number of clients due to the depth and commitment of our relationships.
  • We do not charge by the hour.
  • We charge a fee for our services that is aligned with the value of our thinking and is agreed upon in advance.
  • We have fun while we work because learning is our passion and curious is in our name.

What It Looks Like To Work With Us

Here is a high-level view of what working with us looks like

1

Let us know about your company and vision.

2

Meet with our CEO to determine if we’d be a good fit as partners.

3

Work with your Account Manager on an initial engagement: your Learning Roadmap.

4

Scope out our primary engagement together: your Continuous Active Learning System.

5

Develop and deploy your Continuous Active Learning System.

6

Plan for Ongoing Engagements as needed.

Here are the details…

First, you’ll fill out a short form to tell us a bit about your company.

Next, you’ll meet with our CEO, Andrew Barry, to discuss your learning vision and determine if we would make good partners.

Assuming you want to move forward…

Learning Roadmap

You’ll be introduced to the Account Manager and Learning Architect you’ll work with for ongoing engagements.

Our initial engagement is a comprehensive assessment and analysis of where you are now and where you want to be in the future.

Process:

Discovery

  • We interview you and your leadership team.
  • We then create a standard set of interview questions and broaden our Discovery by interviewing any stakeholders who we mutually agree would add the most value and context to our analysis.
  • We conduct an online survey to collect data and insights to measure the health of your current learning culture.

Alignment

  • We present our findings and recommendations, highlighting key themes, and provide multiple suggestions for next steps. Together we align on the best next step for your organization.

Deliverable:

Our insights in the Learning Roadmap include:

People Development Vision

  • We help you articulate a Shared Vision of the mindsets, behaviors, competencies, knowledge, and skills your people should have.
  • This document will help you get clarity, establish priorities, set expectations, establish a system for measurement, and create implementation plans for your learning system.

Customer Journey
Map

  • We map out every touch point a prospective customer would have with your organization from interest, through the sales process, and finally, as a customer, to identify the critical roles for focus.

Opportunity
Assessment

  • We evaluate your current processes, content, and culture against our VASE Framework. The assessment identifies how the current practices align with the Vision we help you formulate in parallel.

Knowledge Management Assessment

  • We identify what is working and bottleneck areas in knowledge flow and capture. We assess how technology enables or hinders knowledge sharing. We provide a benchmark for comparing the current knowledge state to other organizations.

You will be able to use this Learning Roadmap to design your own learning system, should you wish at this point.

Price: $48,000

If you choose to implement your Learning Roadmap with us…

Continuous Active Learning System

Based on the alignment with the Learning Roadmap, we move into our Design and Implementation phase.

Our team will use all or some of the following ten tools to design a Continuous Active Learning System (CALS) custom-built specifically for you and the learning and knowledge management challenges preventing you, your people, and your organization from reaching your full potential.

1. Learner Self Assessment

Design, deploy and report on proficiency self-assessment surveys for your people to measure their learning progress.

2. Learning Program Design

Craft a custom curriculum to navigate the Learning Roadmap (curated content, reflection prompts, live learning sessions, deliberate practice). progress.

3. Cohort Learning Experience Build Out

Design the Cohort Learning Experiences that will become an institutional habit for integrating learning and working.

4. Shared Story Implementation

Implement a system for building a Story Bank to capture best practices and examples of what good looks like from your people.

5. Knowledge Management Implementation

Implement a system for building a Knowledge Library to capture, organize and store knowledge generated by your people in this system.

6. Launch Event Facilitation

Coaching culture training for managers: dedicated tracks to help managers determine areas of development, create action plans, and take steps to improve the performance of their direct reports.

7. Manager Coaching Development

Craft a custom curriculum to navigate the Learning Roadmap (curated content, reflection prompts, live learning sessions, deliberate practice).

8. Champion Development

Identify, onboard, and train people on your team to motivate and guide others through your new Cohort Learning Experiences.

9. Course Manager Development

Identify, onboard, and train someone on your team to run Cohort Learning Experiences to allow you to scale your system.

10. Remote Team Customization

Enhance your onboarding and systems for fully remote team members to promote a sense of belonging.

Process:

Our team gets to work designing and developing your CALS. We’ll meet at least once a week via Zoom to ensure our engagement stays on track. Our team will set up additional sessions with your Subject Matter Experts to work together to design and develop content to ensure it meets your needs. We aim to create a CALS package that works turn-key and lasts decades.

Deliverable:

An end-to-end, CALS includes all the content, program guides, facilitation guides, worksheets, slide decks, assessment tools, playbooks, and training you’ll need to run your System independently. You’ll retain all rights to the content, source files, and material.

Price:

Price is determined based on scope.

Some of the factors that determine the price:

  • Urgency
  • Complexity of sales motion
  • Size of employee population
  • State of current learning culture
  • Novelty and complexity of product
  • Availability of subject matter experts
  • Sophistication of current knowledge architecture
    •  

Engagement pricing starts at $210,000.

Ongoing Engagements

A Continuous Active Learning System (CALS) is a journey, not a destination.

The CALS we create for you will set your company up with habits, routines, and systems for learning that will last decades.

However, there are two scenarios in which you may consider ongoing work with us.

Maintenance:

The following work from our initial engagement is subject to change over time:

  • The mindsets, behaviors, competencies, knowledge, and skills needed in a role.
  • The mental models and frameworks needed to introduce fresh, new ways of thinking.
  • Small positioning changes to company values, strategy, and corporate branding.
  • Learning design approaches based on learner feedback.

We can continue to support you with these changes through our Maintenance Package.

Process:

We meet quarterly or when you call us (whichever comes first) to review the status of your CALS. We review employee feedback forms and interview multiple stakeholders to give you an honest assessment of how the system is going.

Deliverable:

We make updates to your CALS that may include:

  • The mindsets, behaviors, competencies, knowledge, and skills needed in a role.
  • The mental models and frameworks needed to introduce fresh, new ways of thinking.
  • Small positioning changes to company values, strategy, and corporate branding.
  • Learning design approaches based on learner feedback.

Even if we don’t find new assets to create, we make updates to existing assets based on our quarterly findings as well as the feedback you’ve collected throughout the year.

Price:

Maintenance packages start at $24,000 per quarter.

Refreshes and Resets:

Occasionally, certain events may require a refresh or reset of your CALS.

These may include but are not limited to:

  • A merger or acquisition that results in the integration of a significant team of new people.
  • New products or services that materially impact how you sell and deliver to customers.
  • The creation of a new function, department or business unit in your organization.
  • An overhaul of company values, strategy, and corporate branding that materially changes the way you communicate to your people or customers.
  • Ongoing maintenance is not performed on at least a quarterly basis.

In these cases, we’ll work with you to scope out the magnitude of the change and provide Price estimates for a new Learning Roadmap and CALS. You can expect these prices to be lower than the price for an initial engagement.

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