Boy and Girl Learning
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How do I teach my people this topic?

As the owner of a business creating learning events for individuals and companies, I’m often asked, “How do I teach my people (employees/customers) this topic?” If you’re responsible for the education of others you need to be thinking…
Learning and Development
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What boats, tanks and bicycles teach you about OODA

I wrote about the OODA Loop and how we can improve L&D by adopting a continuous cycle of Observe, Orient, Decide and Act to extract knowledge that already exists in the organization and make it constantly available to people. This is the…
Continuous Learning
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The most valuable asset of a 21st-century institution

I have this book of excerpts from the renowned management consultant, educator, and author, Peter Drucker, that I picked up from one of those community libraries. I love the serendipity of book swaps. As I was paging through this…

4 Tips For Developing a Training Strategy For Your Software

This week we explore common obstacles you will face when designing a learning strategy for software training and provides some tips for developing your own strategy.

Your Software Is Virtual, Your Training Should Be Too

Participating in classroom sessions, reading dense instruction manuals, or watching webinars requires a lot of your employees’ and your customers time. It can take months to complete training. After all this, customers are unlikely to retain most of the new information they hear during training. So what do you do?

Why is User Training Important?

Foregoing the opportunity to show new users how to navigate your platform effectively during onboarding not only lowers your chances of retaining them, but it also weakens customer loyalty in the long run. To avoid churn, low retention rates, and general confusion about what you offer as a business, here are some user onboarding best practices.

2020 Skills: Cross-Cultural Competency

This week we explore what cross-cultural competency is and how successful employees within diverse teams need to be able to identify and communicate points of connection (shared goals, priorities, values) that transcend their differences and enable them to build relationships to work together effectively.

2020 Skills: Novel and Adaptive Thinking

In this post we explore what adaptive thinking is and what someone needs to do to become better at responding to new challenges they haven't faced before. How can people learn to respond better to new situations? In your training design, provide plenty of opportunities for your employees or customers to be exposed to new situations that challenge them to adapt. 

2020 Skills: New-Media Literacy

Bite-sized, vertical videos are being consumed at a rate of over 3 Billion per day. Are your employees equipped with the new media skills to maximize this increasingly popular form of content distribution?

2020 Skills: Computational Thinking

We look at inspirational examples from Elon Musk to Steve Jobs to Albert Einstein to explore what computational thinking is and what someone needs to do to become better at working with big data.