Entries by abarry09

Your Software Is Virtual, Your Training Should Be Too

Participating in classroom sessions, reading dense instruction manuals, or watching webinars requires a lot of your employees’ and your customers time. It can take months to complete training. After all this, customers are unlikely to retain most of the new information they hear during training. So what do you do?

Why is User Training Important?

Foregoing the opportunity to show new users how to navigate your platform effectively during onboarding not only lowers your chances of retaining them, but it also weakens customer loyalty in the long run. To avoid churn, low retention rates, and general confusion about what you offer as a business, here are some user onboarding best practices.

2020 Skills: Cross-Cultural Competency

This week we explore what cross-cultural competency is and how successful employees within diverse teams need to be able to identify and communicate points of connection (shared goals, priorities, values) that transcend their differences and enable them to build relationships to work together effectively.

2020 Skills: Novel and Adaptive Thinking

In this post we explore what adaptive thinking is and what someone needs to do to become better at responding to new challenges they haven’t faced before. How can people learn to respond better to new situations? In your training design, provide plenty of opportunities for your employees or customers to be exposed to new situations that challenge them to adapt. 

2020 Skills: Social Intelligence

In the future workplace, machines may replace some tasks and indeed, entire jobs. But one thing humans are able to provide infinitely better than machines is social intelligence. This post explores what this is and how to develop this skill as an individual, as well as how to build this into your training strategy as an organization.