4 Tips For Developing a Training Strategy For Your Software

So, your organization has developed a highly sophisticated new software. Congratulations!

Now is the time to develop a training strategy to teach customers or employees how to use it.

This article explores the common obstacles that you will face when designing a learning strategy and offers actionable steps that you can follow to design your own one.

Common Obstacles

The Pace of Change

Digital disruption is affecting every industry. In the past, software solutions rarely received any updates, however, modern software solutions are updated multiple times in a year. Training material must change accordingly. Accordingly, it is best to design training material in terms of modules that are easy to change.

Fear of Failure

With time, people become proficient in the software they are using to perform their daily tasks. When companies adopt new software, employees risk losing safety, status, familiarity, and competency. Therefore, they resist change due to fear of failure. The key to success lies in effective training.

Technology Advancement vs. Staff Needs

Convincing employees to use updated technology is difficult, as described by the Harvard Business Review. Organizations can focus too much on technology, risking employee frustration when they don’t see any value in it for them. The best solution is to align technological upgrades with employee needs.

These obstacles are challenging, however, you can overcome them by creating a great onboarding/learning experience.

Tips For Developing Your Own Strategy

Here are some actionable tips you can use to create an effective training strategy.

Create a narrative for training

Explain the purpose of your training and its relevance. Your focus should be on addressing staff needs rather than the technological advancement.

Establish expectations and set goals

For instance, after successfully completing X modules, trainees will be able to successfully navigate the software interface. Pre-defined goals will make things clear and trainees will be motivated to reach them.

Bite-size chunks of modular information

Do not bombard trainees with nuclear bomb size information. The result will be massive destruction (Disengaged employees, unproductive hours). Instead, provide bite-size information divided into explicit modules that are easy to understand.

Onscreen, contextual guidance

Reading dense instruction manuals is boring. Moreover, Millennials are more interested in learning from video-based training than traditional learning methods. Onscreen, contextual guidance carefully added to video will have the highest impact on retention of knowledge.

And when it comes to video-based training, we know a thing or two.

We offer video-based content development services that will add value to your software solution. To learn more about our services and how Curious Lion can assist you in creating a better customer experience, contact us below.

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