The gears started turning in my head the instant Andrew Barry mentioned the concept of Total Enablement to me. It resonated right away because I’m a soccer player, and I always have been. …What? What does that have to do with enablement? Let’s back up a bit before I explain. The Beautiful Game Andrew and …
Where were you when the reality of the COVID pandemic first struck you? I was 4,000 miles from home, hitching cheap and early flights through Europe to find my way home from a semester abroad gone astray. January 28, 2020 | Lecco, Northern Italy Seven eager exchange students and I woke up early for a …
Do you have a cherished “Kodak Moment” from your childhood? I don’t. In the future, I’ll probably be sifting through the cloud to find my beloved photo memories. Kodak Moments are a dwindling phenomenon, a statement that would astonish anyone born in the twentieth century who had heard the words “camera” or “film.” This is …
The Kodak Moment – A Critically Endangered Phenomenon Read More »
The United Parcel Service (UPS) hires people who fit its culture, full stop. Tall order for a company that employs 500K+ UPSers in over 220 countries. Customer-first, people-led, hard-working, cooperative, and committed employees comprise its workforce. Hiring managers are entirely willing to sacrifice experience in favor of shared values. There was once even a historic …
Sometimes I marvel at the sleek little rectangle I carry around with me every day. Often, I take it for granted. In all honesty, I’ve broken quite a few of them. But when I’m reminded of all that goes into engineering this magic box in my pocket, I think to myself, how could a company …
Amazon. It’s doubtful that you’d be here (on the internet) and not know of Amazon. You probably have an opinion about what it’s like to work there. You’re also probably a patron, and you’ve probably wondered how, despite all the controversy and negative attention Amazon draws, every appendage of Amazon’s business works, and works incredibly …
Which are more valuable: good ideas or good people? I’ll let Ed Catmull, former president of Pixar and Disney Animation Studios, share his own opinion before I dissect his thoughts: “The view that good ideas are rarer and more valuable than good people is rooted in a misconception of creativity.” Developing complex products requires teams …
Xerox saved itself $100 million over breakfast. It had nothing to do with the food they ate or the coffee they drank. It had everything to do with a delicate balance of process and practice. Chatter at Breakfast Anthropologists at Xerox’s Palo Alto Research Center (PARC) noticed a unique way customer service reps addressed machine …